Issue: My Logo is Overlapping the Address on the Invoice?
Solution: This is a sign that your logo size is too large.
Issue: I uploaded my logo file but it is only showing on the Invoice and Bill Pages. It does not appear on the Cover sheets?
Solution: You will need to upload the logo for the cover sheets
Issue: I installed the program on another computer and when I attempted to activate I get a message that says the product key is already in use?
Solution: Our product keys can only be used on one computer. If you want to transfer to another computer, you must put in a request by support ticket since we will need to deactivate it and revoke the current machine that it is installed on. To safeguard your transfer activation, you will need to uninstall from old computer to keep our system from shutting down the new install without notice to you. You are allowed (2) free transfers per subscription period and will be required to pay a transfer fee for additional transfers.
Issue: I have a bill that I need to change the price on some Equipment Items. How would I do this in T&M Pro?
Solution: Go to the left menu bar and click on Project Data Files to expand then click on Price Data File. Once the Price Data File is open click on the Equipment and Tools tab. Locate the item you need to change the price and then click MODIFY button. Make the change and click ENTER and remember to click on the Save and Close button when all changes have been made. This would be the same process for all price items.
Issue: Can I use any Excel® spreadsheet to create my price list?
Solution: No, you must use our template and this is available for download - find the link in the Help Section from the program or in this Knowledge Base for Price Data.
Issue: It appears that the Premium Time is not correct? For some reason it is billing PT for all my labors that worked second shift?
Solution: You must have After Hours enabled on the Premium Time settings. Go to the Premium Time and Holiday Settings and make sure the box to Enable After Hours is not checked. See image below