Trouble Shooting Issues

Trouble Shooting Issues

Trouble Shooting Issues

Issue: My logo is overlapping the address on the Invoice.

Solution: This indicates that your logo size is too large and will need to be reduced.


Issue: I uploaded my logo file, but it's only showing on the Invoice and Bill Pages. It doesn't appear on the Cover sheets.

Solution: You will need to upload your logo for the cover sheets.


Issue: I installed the program on another computer and when I attempt to activate, I get a message that says the product key is already in use.

Solution: Your product key can only be used on one computer. If you want to transfer T&M Pro to another computer, you must submit a support ticket. We will then deactivate your product key and revoke the machine that it is currently installed on. To facilitate your transfer activation, you will need to uninstall from the old machine prior reinstalling on the new one.

Your subscription period includes (2) free transfers and any additional requests will incur a transfer fee.


Issue: I have a bill that requires price changes on some Equipment Items. How would I do this in T&M Pro?

Solution: In the left menu bar, locate the Project Data Files: click to expand, then select Price Data File. Once open, select the Equipment and Tools tab at the top. Locate the item needing the price change, then click the MODIFY button. Make the change and click ENTER. Remember: you must click the "Save and Close" button when all changes have been made. Repeat this same process for all price items.


Issue: Can I use any Excel® spreadsheet to create my price list?

Solution: No, you must use our pre-formatted template, which is available for download here in the Knowledge Base-or find the link in the Help Section inside the software.


Issue: It appears that the Premium Time is not correct? For some reason it is billing PT for all my labors that worked second shift?

Solution:  The "After Hours PR Rule" is enabled on the Premium Time settings when, in this instance, they shouldn't be. Navigate to your Premium Time and Holiday Settings and make sure the box to Enable After Hours is not checked. See image below



Issue: My program will not update and I get a error message or Red X?

Solution:  You'll need to request a new installer link by submitting a support ticket here in the portal. If you have missed previous updates, then you may be required to reinstall the most current version.


Issue: When I attempt to Enter an item in my bill I get an exception error.

Solution:  This indicates a bad data file - You'll need to check your price data file to make sure there are no empty lines below the last ID # on each of the billing categories. If you have empty lines you will need to export the price list to Excel using the Export function. Once you have, go to the line directly below the last ID# and highlight about 20 lines, then delete them. Do this for all categories. Once you're done, save the file; then go back to the program and make sure there are no bill files open; use the Import function to convert it back to a .bdata file; then delete the old file in the create new bill dialog and upload the new price data file.  If you already have a bill you can open the bill file, then import the new price list back into the bill using the import function found in the Price Data Dialog. Once you've done this, be sure to click Recalculate Now and then Save the Bill File. If this doesn't work, you'll either need to create a new bill and start your data input over, or use the Export Bill to Excel function, then Import Bill from Excel into the New Bill file. 


Issue: My bill is displaying NaN? This is known as "Not a Number". 

Solution: This is most common in the Labor Associated Fees. NaN is caused by entering a labor input with No Hours. If you're charging for Associated Labor Fees such as Per Diem | Lodging | Hotel for a labor on a day they did not work, you'll need to set up a labor class for this. To do this, we suggest you set up Labor Fees Only (LBRFEE) with an hourly rate of $0.00. Use this to charge only Associated Labor Fees and be sure to put at least 8 hours in the Labor Input. 


Issue:  When I print a bill, it's overlapping on the printed pages.

Solution: Print outside margins or overlapping. 

On your desktop, right click the T&M Pro program icon; select properties from the drop down menu; click the Compatibility tab; check the box labeled "Disable display scaling on high DPI settings" as shown in the images below; click Apply. You can also check your text size percentage in your display settings as shown below.




Issue: How do I print/save as a PDF file?

Solution: Printing to PDF - Make sure you have a virtual PDF print driver installed on your computer. This will show up on your installed printers list inside the Print Dialog when you attempt to print. These are widely available for free when you search for "PDF printer".





Issue:  I changed the PT Factors from 1.500 to 1.390 and 2.000 to 1.750, but it's still calculating based on the original defaults.

Solution:  The image below displays the correct process for "Modifying the Default PT Factors"






Issue: I need to create a CREDIT as a Line Item.

Solution:  There are 2 ways to accomplish this within the program. 

(1)- You can Enter QTY's as a Negative Value - this will calculate as a negative $ Value on the Bill Page.

(2)- You can create an Item on the Price Data List - the Unit Price can be a Negative $ Value.

This solution works for ALL input items.


Issue: I have some Labors that worked third shift (11pm to 8am with a 30 min lunch break) - How should I enter this for Time In and Time Out?

Solution: You should enter this as ONE input by entering Time In: 23.00 - Time Out: 8.00 - Lunch: 0.30 


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